Code of Ethics
Grooming Integrity & Safety Protocol
Professional Conduct & Education: Certified groomers must uphold the highest standards of honesty and competence. This involves maintaining a safe workspace, accurate record-keeping, and a commitment to ongoing industry education. Professional conduct ensures that every business owner operates with the transparency required of an AGSS accredited authority.
Animal Welfare Expectations: Humane handling is at the core of our principles. Members prioritize stress minimisation through the use of safe tools and climate-controlled environments. Any action that compromises animal wellbeing or safety is strictly prohibited, as the health and security of the animals remain our paramount professional objective.
Client Relations & Compliance: Transparent pricing, clear communication, and informed consent for all Grooming services are mandatory requirements. AGSS members must report all safety incidents immediately. Note that adherence to this Code is a condition of accreditation; documented breaches may result in the immediate suspension or permanent loss of certification status.
Animal Welfare & Ethical Excellence
Founding principles of AGSS accreditation: Ensuring the safety, comfort, and dignity of every animal.
Ethics define the foundation of the Australian Grooming Safety Standards. Our code ensures that certified businesses operate with a 'safety-first' mindset, putting animal welfare above commercial convenience.
- Humane Handling: Implementation of low-stress techniques and scientifically backed methods for animal restraint and comfort.
- Professional Conduct: Maintenance of strict staff conduct standards, including ongoing safety education and meticulous record keeping.
- Safe Environment: Use of ergonomic tools and facility sanitation that exceeds basic requirements.
- Client Relations: Clear communication, transparent pricing, and mandatory incident reporting.
- Compliance: Breaches of these ethical principles directly impact certification status.
Client Relations & Transparency
Trust is the cornerstone of the Australian Grooming Safety Standards. Accredited professionals are expected to maintain clear, honest, and proactive communication with every client. By establishing transparency from the initial assessment through to the final handover, businesses mitigate risk and reinforce the integrity of our safety certifications.
Commitment to Animal Welfare
Members of Australian Groomers Safety Standards (AGSS) are committed to the humane and compassionate treatment of all animals.
Members agree to:
• Treat every animal with patience, care, and respect
• Use humane handling and restraint methods
• Avoid causing unnecessary stress, pain, or fear
• Immediately stop grooming if an animal shows signs of extreme distress
• Seek veterinary advice when an animal’s health appears at risk
The wellbeing of the animal must always be the highest priority.
Professional Conduct
AGSS members must maintain honesty, integrity, and professionalism in all interactions with clients, colleagues, and the public.
Members agree to:
• Provide services within their level of training and experience
• Represent their skills and qualifications truthfully
• Maintain reliable and respectful communication with clients
Act in a way that promotes trust in the grooming profession
Safety and Responsibility
Members must maintain safe environments for both animals and grooming professionals.
Members agree to:
• Follow proper grooming safety procedures
• Maintain grooming equipment in safe working condition
• Use safe handling techniques to protect animals and staff
• Follow appropriate Work Health and Safety (WHS) practices
Hygiene and Sanitation
Members must maintain high standards of cleanliness and infection control.
Members agree to:
• Clean and disinfect tools, tables, and bathing areas between pets
• Maintain hygienic grooming environments
• Follow sanitation procedures that help prevent disease transmission
Protect the health of animals, clients, and staff
Transparency and Client Trust
Members must provide clear and honest information to pet owners.
Members agree to:
• Obtain informed consent before grooming services begin
• Inform owners of any health concerns noticed during grooming
• Communicate clearly about grooming procedures, risks, and outcomes
Respect client confidentiality and personal information
Respect for the Profession
Members must contribute positively to the grooming industry.
Members agree to:
• Treat fellow groomers with respect and fairness
• Avoid damaging the reputation of the grooming profession
• Encourage ethical business practices
Support a culture of professional cooperation and learning
✔ Adopted by: Australian Groomers Safety Standards (AGSS)
✔ Effective Date: 31.03.2026
Ongoing Education
AGSS members are encouraged to continue developing their skills and knowledge.
Members should:
• Stay informed about animal welfare best practices
• Improve grooming techniques and safety procedures
• Participate in training, workshops, or professional development when possible
Accountability
Members must accept responsibility for their professional conduct.
Members agree to:
• Take responsibility for mistakes or incidents
• Report serious safety concerns where appropriate
• Cooperate with any AGSS review or complaint processes
Failure to comply with the AGSS Code of Ethics may result in review of membership or certification status.